Learn how to get help with payment issues or request a refund at Highlands Coffee.
If you have a payment-related concern or would like to request a refund, please contact Highlands Coffee through the appropriate support channel.
Payment concerns may include:
- Incorrect charges
- Failed transactions
- Refund requests
Providing details such as your order information and payment method will help the team review your request more efficiently.
Refund eligibility and processing time may vary depending on the issue and payment method used.
For assistance, please contact our Customer Service team via:
- Email: customerservice@highlandscoffee.com.vn
Alternatively, you may submit your request through our support form below:
A. Order Information
- Order ID / Receipt Number
- Store name and ordering platform (e.g., HighlandsĐi, Grab, ShopeeFood, etc.)
- Date and time of transaction
B. Payment Details
- Payment method (Cash / Card / E-wallet)
- Total amount charged
- Description of the issue:
+ Incorrect charge
+ Failed transaction
+ Refund request
+ Other (please specify)
C. Supporting Documents (Required)
Please attach the following documents to support your request:
- 📸 Screenshot of payment confirmation (e.g., bank or e-wallet transaction showing the deducted amount)
-🧾 Photo of receipt or order confirmation, clearly showing:
+ Order ID
+ Date of purchase
D. Additional Information (Optional)
- Any additional details that may help us better understand your case